Expert Network Support

The Expert Network Support (ENS) program enables any size organization to have ready access to an expert Cisco or Bay Networks engineer. Depending on the need, M5 Systems will assign an expert Cisco Systems Engineer or an expert Bay Networks Systems Engineer to a customer account. Every ENS engineer has extensive field experience working with complex, mission-critical routed and switched networks.

As part of the program, the assigned engineer will become thoroughly familiar with the customer’s network and will pro-actively work with internal staff members to resolve network issues, to fine-tune configurations, and to plan network upgrades. The program includes the following:

• A monthly one-day on-site visit to review configurations and changes, to consult on plans for upgrades, and to assist with problem resolution.
• Two consultations per month via telephone to assist internal staff with planning and troubleshooting issues; this may include dial-in support for problem resolution.

Additional days on-site can be purchased as needed.